If you have a getaway laptop and it will not boot Windows, or it keeps crashing, it is a sign that it is time for a reset. Initially, you can try a system restore. The system restore will try to take your laptop back to the point when it was functioning as it should be.
It is generally a good idea to try the system restore first because if it works, you will not lose all of your data. If this method doesn’t work on your Getaway laptop, then you can use the Windows installation disk or the recovery manager to take your Getaway laptop back to its factory settings.
But first, let’s have a look at how to do the system restore. Firstly you need to understand what the system restore function does. By activating this process, you will be rolling back your driver’s programs and system settings back to the previous date (that you chose).
You will be attempting to restore the system, and take it back to the time when it was functioning properly. Doing system restore does not delete your data or documents, but unfortunately, all of the programs that were installed between the point in the past you chose and the current moment will be deleted from your laptop. It is recommended to try the steps first because you will not need to back up your data.
To do with the system restore, restart your laptop, and as soon as the computer starts booting up, hold down the F 8 key. You will see that the advanced boot options will load on your screen. Option number 6 says, “enable the safe mode with command prompt”; click on it. You will see some files appearing, and after a few moments, the command prompt will open up.
Next, you will need to open the system restore utility box. Keep in mind that this command may be slightly different if your laptop runs on Windows XP.
Next, choose the date from the available list, try to choose the date before your computer had problems, and click next. This process may take several minutes to finish, and after it has, you must allow your computer to reboot. If the process has been performed correctly, then Windows will display a message informing you that your system has been restored successfully.
Next, you will need to reinstall the programs that have been deleted, but be careful! One of those programs may have been the cause of the problem you were having with your laptop.
Suppose your laptop runs on Windows 8, then it may load too fast for you to access the advanced boot options. In this case, you can move your mouse to the corner of the screen and open the Charms bar through Windows. Next, you need to click on the Settings and then click on the Power. Press down the Shift key and click on restart. This will make your computer reboot and open the advanced boot options.
If this method doesn’t solve your problem, then you will need to reset your laptop back to its factory settings.
How to reset your laptop?
If it is possible, you should back up your data first, because factory-resetting your getaway will delete all of the existing data on your hard drive, so if you have some important files on your laptop, try to back them up. If you cannot manage to boot into Windows, then you should try using the Linux Live CD to access your data and copy it onto an external drive. Make sure that your laptop is plugged into a power outlet because this process takes a while, and losing charge in the middle of it will disrupt the process, and you may need to start all over again.
Next, reboot your laptop, and as soon as the Acer or Gateway logo appears, press the ALT and F 10 keys. They may fail to register the first time you press them, so just keep pressing until they do. This process will bring up the recovery manager, and you may be prompted to press “enter” by the menu. One of the options will say “completely restore the system to factory defaults”; click on it. You may be asked more than once to confirm that you want to proceed. During this process, all of your data will be erased, and the Windows and all of the programs that came with your laptop will be reinstalled. The process can take up to an hour to finish, so be patient.
The next step is creating a new Windows account and configuring your settings.
You will not be able to access the recovery manager if you have installed a new hard drive onto your laptop or have formatted the hard drive before. In this case, you will have to use a recovery disk to wipe the computer clean and reinstall the operating system.
Keep in mind that restoring the laptop settings doesn’t necessarily fix the problem. If you have reinstalled Windows and the problem still hasn’t gone away, the hardware component is likely to blame. In this case, you may be able to solve this problem by installing a new RAM or installing a new hard drive.
Try to locate your existing recovery disk, but if you can’t, you can order a new one from Gateway. Alternatively, you can use a Windows installation disk. But the version of Windows needs to be the same that is installed on your laptop currently.
Start by rebooting your computer, and as soon as the Gateway or Acer logo appears, repeatedly press the F 12 key. This will give you access to the boot menu. You may need to change the boot order.
Next, you need to save your settings and reboot your laptop; keep in mind that the USB drive or the Windows installation disk needs to be inserted during this process. You will be prompted to press a key, and if you have been using a recovery disk, you will see the recovery manager on the screen, in which case you can refer to the previous section to see what to do next. If you have been using the Windows installation disk, then this will be the start of the Windows set-up process.
After you have chosen your preferred language, you will be prompted to either press “install now” or “install windows.” The installation will start from scratch erasing all of your existing data.
You will see the partitions of the hard drive; you will need to select and delete them all. Pick the remaining partition for your installation. Now all you have to do is wait for the installation to finish, which will usually take around half an hour.
You will be able to keep an eye on the entire process via your screen. Once the installation has finished, you will need to type in your Windows product key, which consists of 25 characters (it is usually written on the sticker, which can be found on the bottom of your laptop or in the documentation of your computer). If you cannot locate your product key, you can always contact the Gateway for that information.
The final step is downloading all of the necessary drivers from support.gateway.com. On this website, you can enter your computer’s information and install all the software that you need.